Installing and Configuring System Center 2012 Operations Manager (NE-55004)


This five-day instructor-led course provides students with the knowledge and skills to install and configure System Center 2012 Operations Manager. In addition this class will prepare the student for managing their 2012 Operations Manager infrastructure.


Certified Training Course




R 9 400 p.p. (Excl. VAT)

SATV Redeemable 


Delivery Method

Classroom-based, Instructor-led with emphasis on hands-on exercises.


5 days

Start time: 09:00 (Registration will commence at 08:30 on the first day)


Before attending this course, students must have:

  • Familiarity with PC hardware and devices.
  • Experience supporting Windows-based systems.
  • Basic experience authoring and editing batch and script files.
  • Experience reviewing Windows application and service logs.
  • Experience configuring or supporting distributed application environments.
  • Working knowledge of Windows Server 2008 operating system and network configuration.
  • Working Knowledge of Active Directory.

Course Objectives

After completing this course, students will be able to:

  • Install Operations Manager 2012 and configure global and Management Server specific settings.
  • Utilise Resource Pools for high availability.
  • Navigate the Operations Manager Console and Web Console.
  • Perform both automated and manual agent installation on managed systems.
  • Import and export management packs.
  • Configure Rules, Events, Monitors and Tasks.
  • Configure Reporting and create reports.
  • Monitor workstations and servers using Agentless Monitoring and Agentless Exception Monitoring.
  • Configure and manage Audit Collection Services.
  • Create Synthetic Transactions.
  • Create Distributed Applications.
  • Multi-home an agent.
  • Configure a Gateway server for monitoring untrusted environments.
  • Configure communication between management groups.
  • Migrate from Operations Manager 2007 to 2012 Operations Manager.

Exam & Certifications

There are no exams or certifications associated with this course.

Course Topics

1. Overview of System Center 2012 Operations Manager


  • Operations Manager Introduction and Basic Concepts
  • What’s New in 2012 Operations Manager
  • System Requirements

2. Installing the 2012 Operations Manager Infrastructure


  • Active Directory Integration
  • SQL Server Configuration
  • Security Considerations
  • Operations Manager Deployment Scenarios
  • Installing Operations Manager 2012

3. Navigating Operations Manager


  • Operations Manager Console Overview
  • Customising the Operations Manager Console
  • Securing the Operations Manager Console
  • Operations Manager Web Console Overview

4. Global Management Group Settings and Notifications


  • Connected Management Groups and Management Services
  • Configuring Global Management Group Settings
  • Overriding Global Management Group Settings
  • Creating Notifications

5. Installing and Configuring Agents


  • Agent Installation Prerequisites
  • Agent Installation Methods
  • Managing Agent Settings

6. Management Packs


  • Management Pack Overview
  • Pre-Installed Management Packs
  • Importing and Exporting Management Packs
  • Management Pack Authoring

7. Operations Manager Monitoring


  • Monitoring Overview
  • Types of Monitors
  • Network Monitorin

8. Monitoring without Agents


  • Agentless Monitoring
  • Agentless Exception Monitoring

9. Operations Manager Reporting


  • Installing SQL Reporting Services
  • Installing Operations Manager Reporting
  • Creating, Viewing and Customising Reports

10. Operations Manager Audit Collection Services


  • Overview of ACS
  • Installing and Configuring ACS
  • Forwarders and Collectors
  • ACS on non-Windows Systems (Unix/Linux)

11. Synthetic Transactions


  • Synthetic Transactions Overview
  • Creating Synthetic Transactions

12. Distributed Application


  • Distributed Applications Overview
  • Design and Creation of Distributed Applications

13. Monitoring Complex Environments


  • Management Groups and Multi-homed Agents
  • Gateway Servers and Untrusted Environments

14. Backup and Disaster Recovery


  • Backup Overview and Planning
  • Configuring and Performing Backups
  • Recovery Planning